Shipping & Returns
Deliveries are made by DHL using DHL go green or their logistics partners in the target country. Please allow a processing time of 3-5 business days.
Delivery of your order to a domestic address within Germany is free for orders above € 200.00. If the order is less than € 200.00, we will charge you a flat-rate delivery fee of € 5.90.
The average delivery time within Germany is 3-5 days.
Delivery of your order to a domestic address within Europe is free for orders above € 250.00. If the order is less than € 250.00, we will charge you a flat-rate delivery fee of € 7.90.
The average delivery time for Europe shipping is 5-7 days.
Delivery of your order to a domestic address within the rest of the world we will charge you a flat-rate delivery fee of € 10.90.
The average delivery time for world shipping is 8-14 days.
For deliveries to countries within the European Union (EU), 19% VAT is included in the invoice amount. For deliveries to countries outside the EU, the invoice amount does not include VAT. The correct net amount is specified during the order process and in the order confirmation. Specific taxes and import duties must be declared and paid by the buyer of the goods to the relevant authorities of the importing country.
New inside, pre-loved on the outside
A part of our parcel boxes were already on the road. Why? We have made a conscious decision to reuse used but flawless parcel boxes, because we believe that the conscious use of packaging materials is also an important aspect of sustainability. That is why we reuse packages of returns whenever possible. Of course, only if they are in perfect condition. So, don’t judge a book by its cover: Maybe your package looks a tiny bit used from the outside, but your ordered products of course arrive safely with you – without harming the planet more than necessary!
In case you do not like an ordered product, you can send it back to us within the next 20 days after receiving your order.
To process returns, we kindly ask you to do the following:
1. Make sure the products are unworn and unwashed. The product has to be in
original packaging (this only counts for the case of an on time revocation),
furthermore the original box/envelope or a similar damage-safe packaging should
be used, so that the original packaging of the product won’t be damaged during
shipping. All parts belonging to the product should be included.
2. In order to assign the returned package to the correct order, please include the
receipt or a note with the order number.
3. After that, send the package via a shipping service of your choice to following
Once we received the package and checked the product/s, we will refund your order. In case you want to exchange a product against another colour or size or you want to submit a claim due to a defect, please see below.
If you want to send back a product due to a defect, you can do so within the next 14 days after receiving your order (according to the defined deadlines in our terms and conditions). To process complaints according to exercised right of revocation, we kindly ask you to do the following:
1. Send us an email to: firstname.lastname@example.org. We will send you a DHL-
label. Exception: we can’t create a DHL-label for people residing outside of
Germany. Please send the package via a delivery service of your choice and
send us the receipt and your bank account info in an email. We will then refund
the shipping costs.
2. Please use the original packaging or a similar damage-safe packaging, so that the product won’t be damaged during shipping. All parts belonging to the product
should be included.
3. In order to assign the returned package to the correct order, please include the
receipt or a note with the order number. Please also include a note stating if you
want a new defect-free product or the order to be refunded.
4. Afterwards just drop off the package at your closest DHL shop.
Once we received the package and checked the product/s, we will refund your order or send you a new product.